Shipping policy

SHIPPING AND DELIVERY POLICY

Last Updated: 22 July 2026

This Shipping and Delivery Policy applies to all orders placed through the Vibent Delights website.

Vibent Delights is a brand owned and operated by Nikhil & Company, having its registered address at 28, Maharaja Colony Road, Parasram Nagar, Dahar Ka Balaji, Sikar Road, Jaipur, Rajasthan – 302039.

By placing an order through our website, you acknowledge that you have read, understood and agreed to this Policy.

1. SHIPPING COVERAGE

Vibent Delights currently accepts and delivers orders only within India.

We do not currently:

  • Ship products outside India;

  • Deliver to international addresses; or

  • Process international forwarding requests.

Delivery availability is subject to the serviceability of the customer’s postal code and the coverage provided by our courier partners.

We reserve the right to decline or cancel an order where the delivery address is outside our serviceable area.

2. ORDER PROCESSING

Orders are ordinarily processed and prepared for dispatch within 2 working days after:

  • The order is successfully placed;

  • Payment is successfully received or authorised, where applicable;

  • The order details are verified; and

  • The delivery address is confirmed as serviceable.

The processing period is separate from the estimated delivery period.

Processing may take longer during:

  • Public holidays;

  • Festivals;

  • Promotional campaigns;

  • Sales periods;

  • Periods of high order volume;

  • Inventory verification;

  • Operational disruptions; or

  • Circumstances beyond our reasonable control.

Where a material delay occurs before dispatch, we may notify the customer through email, telephone, SMS, WhatsApp or another contact method provided with the order.

3. ESTIMATED DELIVERY TIMELINE

After an order has been dispatched, delivery ordinarily takes approximately 7 to 14 working days.

The delivery timeline begins from the date the order is handed over to the courier or logistics partner. It does not begin from the date on which the order is placed.

The estimated timeline consists of:

  • Order processing and dispatch: Within 2 working days; and

  • Delivery after dispatch: Approximately 7 to 14 working days.

Delivery timelines are estimates and not guaranteed delivery dates.

Actual delivery time may vary depending on:

  • Delivery location;

  • Postal-code serviceability;

  • Distance from the dispatch location;

  • Courier-partner availability;

  • Local operating conditions;

  • Weather;

  • Public holidays;

  • Government restrictions;

  • Transport disruptions;

  • Natural events; or

  • Other circumstances beyond our reasonable control.

4. WORKING DAYS

For this Policy, “working days” means days on which our warehouse, fulfilment partners and applicable courier services are operational.

Sundays and applicable public holidays are ordinarily not counted as working days.

Courier operations may also vary depending on the delivery location and local holiday schedule.

5. SHIPPING CHARGES

Shipping charges vary depending on the value of the order.

The applicable shipping charge, if any, will be calculated and displayed during checkout before the customer completes payment.

Shipping charges may vary based on:

  • Total order value;

  • Promotional offers;

  • Delivery location;

  • Courier availability; or

  • Other shipping conditions displayed at checkout.

The shipping charge shown at checkout and accepted by the customer will apply to that order.

We may introduce, modify or withdraw free-shipping offers or shipping-rate promotions at any time. Any applicable conditions will be displayed on the website or during checkout.

6. ORDER CONFIRMATION

After successfully placing an order, the customer may receive an order-confirmation message through email, SMS, WhatsApp or another communication method.

The order confirmation may include:

  • Order number;

  • Products ordered;

  • Order value;

  • Shipping charge;

  • Delivery address;

  • Payment status; and

  • Other relevant order information.

Customers should review the order confirmation immediately and notify us if any information appears incorrect.

However, as stated in our Return, Replacement and Refund Policy, orders cannot be cancelled by the customer once successfully placed.

7. SHIPPING ADDRESS

Customers are responsible for providing a complete, accurate and serviceable delivery address.

The delivery address should include:

  • Recipient’s full name;

  • House, building or flat number;

  • Street or locality;

  • Nearby landmark, where useful;

  • City;

  • State;

  • Postal code;

  • Active telephone number; and

  • Any delivery instructions reasonably necessary to locate the address.

Vibent Delights will not be responsible for delivery failure or delay caused by incomplete, inaccurate or outdated information provided by the customer.

8. CHANGES TO THE DELIVERY ADDRESS

A request to correct or change the delivery address must be submitted immediately after placing the order.

Address-change requests are not guaranteed.

Once an order has been processed, packed or dispatched, we may be unable to modify the delivery address.

Where the courier permits an address correction after dispatch, the customer may be required to pay:

  • Address-correction charges;

  • Additional shipping charges;

  • Re-routing charges; or

  • Any other charges imposed by the courier partner.

A request to change the delivery address does not give the customer a right to cancel the order.

9. ORDER DISPATCH

An order will be treated as dispatched when it has been packed and handed over to the designated courier or logistics partner.

Once dispatched, the order may be assigned:

  • A tracking number;

  • An airway bill number;

  • A courier reference number; or

  • Another shipment identifier.

Dispatch information may be sent to the customer through email, SMS, WhatsApp or the order-status page.

10. ORDER TRACKING

Where tracking is available, customers may track their shipment using the tracking link or reference number provided.

Courier tracking information is generated and maintained by the applicable courier partner.

Tracking information may not update immediately after dispatch. It may take a reasonable period for the first tracking scan to appear.

Temporary tracking delays do not necessarily mean that the parcel has not been dispatched or is lost.

Customers may contact us if:

  • Tracking has not updated for an extended period;

  • The parcel appears to be moving in the wrong direction;

  • The order is substantially delayed;

  • The tracking status shows delivered but the parcel has not been received; or

  • The courier has requested information that the customer cannot provide.

11. DELIVERY ATTEMPTS

The courier partner may contact the recipient before or during delivery.

The customer must ensure that:

  • The recipient’s telephone number remains active;

  • Someone is available to receive the parcel;

  • The delivery location is accessible; and

  • Any required delivery instructions are communicated promptly.

The number and timing of delivery attempts will depend on the courier partner’s operational procedures.

We do not guarantee a particular delivery time or time slot unless such a service has been expressly offered and selected.

12. INSPECTION AT DELIVERY

Customers should inspect the outer parcel before accepting delivery, wherever reasonably possible.

Do not accept a parcel where:

  • The outer package is materially torn or open;

  • The parcel appears visibly tampered with;

  • There is substantial leakage;

  • The package is materially crushed;

  • The shipping label does not correspond with the customer’s order; or

  • The courier allows rejection due to visible transit damage.

Where the customer accepts a visibly damaged parcel, the customer should record clear photographs or videos before opening it.

A continuous and unedited parcel-opening video is mandatory for replacement claims under our Return, Replacement and Refund Policy.

13. DELIVERED STATUS BUT PARCEL NOT RECEIVED

Where tracking shows that an order has been delivered but the customer has not received it, the customer should:

  • Check with family members, staff, neighbours, reception or building security;

  • Verify whether the courier left the parcel at an authorised location;

  • Review any delivery message or proof of delivery; and

  • Contact Vibent Delights promptly.

The issue should be reported within 24 hours of the delivery status being updated.

We may investigate the matter with the courier partner and request delivery records, proof of delivery or other relevant information.

14. DELIVERY DELAYS

Delivery may be delayed because of:

  • Courier congestion;

  • Remote or restricted delivery locations;

  • Severe weather;

  • Floods, fire or natural disasters;

  • Public holidays or festivals;

  • Strikes or transport interruptions;

  • Government orders or restrictions;

  • Road closures;

  • Security concerns;

  • Incorrect routing by the courier;

  • Local operational issues;

  • Force-majeure events; or

  • Other circumstances beyond our reasonable control.

A reasonable shipping or courier delay will not ordinarily make the order eligible for cancellation or refund.

We will provide reasonable assistance in tracing delayed shipments but cannot guarantee delivery by a specific date unless expressly confirmed in writing.

Customers should not place time-sensitive orders based solely on the estimated delivery period.

15. LOST SHIPMENTS

An order will not be treated as lost solely because tracking has not updated or the estimated delivery period has passed.

A shipment will be treated as lost only after the applicable courier partner has completed its investigation or confirmed that the parcel cannot be located or delivered.

Where a prepaid order is confirmed as lost in transit, Vibent Delights may:

  • Dispatch a replacement order;

  • Dispatch the affected products again;

  • Provide store credit with the customer’s consent;

  • Issue an applicable refund where replacement is unavailable; or

  • Provide another resolution required under applicable law.

The customer may be required to cooperate with the courier investigation by providing relevant order and delivery information.

16. INCORRECT OR INCOMPLETE ADDRESS

Where delivery fails because the customer provided an incorrect or incomplete address:

  • The order will not be eligible for cancellation;

  • The original shipping charge will not be refundable;

  • Additional courier charges may apply;

  • Return-to-origin charges may apply; and

  • Re-dispatch will be subject to payment of the applicable charges.

The customer must provide a corrected and serviceable address before re-dispatch can be arranged.

17. FAILED DELIVERY

Delivery may be treated as unsuccessful where:

  • The recipient is unavailable;

  • The recipient cannot be contacted;

  • The delivery address is incorrect or incomplete;

  • Access to the delivery location is restricted;

  • The recipient refuses the parcel without a verified valid reason;

  • The recipient fails to provide required delivery information;

  • The postal code is unserviceable; or

  • Multiple delivery attempts are unsuccessful.

Vibent Delights will not be responsible for failed delivery caused by circumstances attributable to the customer or recipient.

18. REFUSED ORDERS

Customers should not refuse an order merely because:

  • They changed their mind;

  • They no longer require the products;

  • They ordered an incorrect product or quantity;

  • They found a lower price elsewhere;

  • Delivery took longer than expected but remained within a reasonable period; or

  • They were unable to cancel the order.

An order refused without a verified valid reason will not be eligible for cancellation or refund.

The customer may be required to pay return-to-origin and re-dispatch charges before the parcel can be sent again.

19. RETURN-TO-ORIGIN ORDERS

A parcel may be returned to Vibent Delights by the courier partner where delivery is unsuccessful. This is commonly referred to as a return-to-origin or RTO shipment.

Where an order is returned because of:

  • An incorrect or incomplete address;

  • Customer unavailability;

  • Customer refusal;

  • An inactive or unreachable telephone number;

  • Failed delivery attempts; or

  • Another reason attributable to the customer,

the order will not be automatically cancelled or refunded.

The customer may request paid re-dispatch after the parcel has been received and inspected by Vibent Delights.

20. PAID RE-DISPATCH

Re-dispatch is subject to:

  • The parcel being returned to Vibent Delights;

  • The products remaining sealed and undamaged;

  • The products remaining safe and suitable for delivery;

  • Sufficient remaining shelf life;

  • Availability of service to the corrected address;

  • Payment of the new shipping charge;

  • Payment of any return-to-origin charges; and

  • Payment of any other applicable courier charges.

Re-dispatch will be initiated only after the applicable charges have been paid.

The timeline for re-dispatch will begin after:

  • The returned parcel has been received;

  • The products have been inspected;

  • The corrected delivery details have been verified; and

  • The required charges have been paid.

Re-dispatch may be refused where the product is no longer suitable for delivery due to:

  • Damaged packaging;

  • Compromised seals;

  • Storage conditions;

  • Insufficient remaining shelf life;

  • Food-safety concerns; or

  • Any other condition that makes re-dispatch inappropriate.

21. SHIPPING CHARGES AND REFUNDS

Original shipping charges are generally non-refundable once an order has been dispatched.

Shipping, return-to-origin and re-dispatch charges will not ordinarily be refunded where delivery failed because of customer-provided information, customer unavailability or customer refusal.

Shipping charges may be refunded where:

  • Vibent Delights cancels the complete prepaid order before dispatch;

  • No part of the order can be fulfilled;

  • The shipment is confirmed lost and no replacement is provided; or

  • A refund is required under applicable law.

Where only part of an order is affected, shipping charges may remain non-refundable if the remaining products were successfully delivered.

22. DAMAGED, TAMPERED OR INCORRECT PRODUCTS

Claims concerning damaged, leaking, expired, tampered, missing or incorrectly delivered products are governed by the Vibent Delights Return, Replacement and Refund Policy.

Eligible issues must be reported within 24 hours of delivery.

A continuous and unedited opening video and the required photographs must be provided in accordance with that Policy.

Customers should not consume a product that appears:

  • Damaged;

  • Leaking;

  • Tampered with;

  • Expired;

  • Contaminated; or

  • Unsafe for consumption.

23. MULTIPLE PRODUCTS IN ONE ORDER

Products included in the same order may occasionally be:

  • Packed in separate parcels;

  • Dispatched at different times; or

  • Delivered by different courier partners.

A partial delivery does not necessarily mean that an item is missing.

Customers should review all tracking numbers and dispatch notifications before reporting a missing product.

24. FORCE MAJEURE

Vibent Delights will not be responsible for delays or failure to dispatch or deliver caused by events beyond its reasonable control, including:

  • Natural disasters;

  • Floods;

  • Fire;

  • Epidemics or public-health emergencies;

  • War or civil disturbance;

  • Strikes;

  • Government restrictions;

  • Transport shutdowns;

  • Courier-network failures;

  • Internet or communication outages;

  • Supply-chain interruptions; or

  • Other force-majeure events.

Where such an event materially affects an order, Vibent Delights may delay dispatch, arrange an alternative delivery method, provide a replacement or offer another appropriate resolution.

25. CUSTOMER RESPONSIBILITIES

Customers are responsible for:

  • Providing accurate order and delivery information;

  • Checking postal-code serviceability;

  • Reviewing shipping charges before payment;

  • Ensuring availability to receive the parcel;

  • Monitoring tracking information;

  • Responding to courier calls;

  • Inspecting the parcel on delivery;

  • Recording the mandatory opening video;

  • Reporting eligible issues within the required period; and

  • Paying applicable re-dispatch charges where delivery fails due to customer-related reasons.

26. CUSTOMER SUPPORT

For shipping, tracking and delivery-related enquiries, contact:

Vibent Delights
Legal Business Name: Nikhil & Company
Email: info@vibentdelights.com
Customer-Care Number: +91 94602 60648
Address: 28, Maharaja Colony Road, Parasram Nagar, Dahar Ka Balaji, Sikar Road, Jaipur, Rajasthan – 302039

When contacting us, provide:

  • Full name;

  • Order number;

  • Registered telephone number or email address;

  • Tracking number, where available; and

  • A clear description of the issue.

27. GRIEVANCE REDRESSAL

For unresolved shipping or delivery complaints, contact:

Grievance Officer: Nikhil Saraf
Designation: Grievance Officer
Email: info@vibentdelights.com
Telephone: +91 94602 60648
Address: 28, Maharaja Colony Road, Parasram Nagar, Dahar Ka Balaji, Sikar Road, Jaipur, Rajasthan – 302039

Customers should provide their order details, contact information and a complete description of the grievance.

28. CHANGES TO THIS POLICY

Vibent Delights may revise this Policy to reflect changes in:

  • Shipping charges;

  • Courier partners;

  • Serviceable locations;

  • Fulfilment operations;

  • Delivery timelines; or

  • Applicable legal requirements.

The revised Policy will become effective when published on the website with an updated “Last Updated” date.

The version applicable to an order will ordinarily be the version displayed when the order was placed, unless a subsequent change is required by law.

29. GOVERNING LAW AND JURISDICTION

This Policy is governed by the laws of India.

Subject to applicable consumer-protection laws and the jurisdiction of competent consumer commissions or statutory authorities, courts located in Jaipur, Rajasthan will have jurisdiction over disputes relating to this Policy.

Nothing in this Policy restricts a consumer from approaching a competent consumer commission, court or statutory authority where permitted under applicable law.