Refund policy

RETURN, REPLACEMENT AND REFUND POLICY

Last Updated: 22 July 2026

This Return, Replacement and Refund Policy applies to all purchases made through the Vibent Delights website.

Vibent Delights is a brand owned and operated by Nikhil & Company, having its registered address at 28, Maharaja Colony Road, Parasram Nagar, Dahar Ka Balaji, Sikar Road, Jaipur, Rajasthan – 302039.

By placing an order through our website, you acknowledge that you have read, understood and agreed to this Policy.

1. GENERAL POLICY

Vibent Delights sells packaged food products. Due to the consumable, hygiene-sensitive and food-safety nature of these products, all sales are final.

Once an order has been placed, we do not ordinarily permit:

  • Order cancellations;

  • Returns;

  • Product exchanges; or

  • Refunds.

A verified replacement may be provided only in the limited circumstances specified in this Policy.

Nothing in this Policy limits any statutory right or remedy that cannot legally be excluded under applicable Indian law.

2. NO ORDER CANCELLATIONS

Orders cannot be cancelled by the customer once they have been successfully placed or confirmed.

This applies even where:

  • The order has not yet been dispatched;

  • The customer ordered the wrong product;

  • The customer selected the wrong quantity;

  • The customer entered an incorrect address;

  • The customer changed their mind; or

  • The customer no longer requires the products.

Customers are responsible for reviewing the products, quantities, delivery address, telephone number and payment details before completing an order.

Vibent Delights may cancel an order due to:

  • Product unavailability;

  • Payment failure;

  • Incorrect pricing or listing information;

  • Suspected fraudulent activity;

  • An incomplete or unserviceable delivery address;

  • Legal or regulatory requirements;

  • Operational or safety concerns; or

  • Circumstances beyond our reasonable control.

Where Vibent Delights cancels a prepaid order, the amount collected for the cancelled products will be refunded to the original payment method.

3. NO RETURNS

Food products purchased from Vibent Delights cannot be returned after delivery.

Products will not be accepted for return because:

  • The customer changed their mind;

  • The product is no longer required;

  • The wrong product or quantity was ordered;

  • The customer did not like the taste, aroma, sweetness, texture, colour or appearance;

  • The customer expected a different flavour, consistency or product experience;

  • The product has been opened, used, consumed or partially consumed;

  • The product was not stored correctly; or

  • The product was purchased during a promotional offer or sale.

Customers must not send any product to our registered address unless expressly instructed to do so in writing by our customer-support team.

Any unauthorised return may be refused and returned to the sender at the sender’s expense.

4. NO EXCHANGES

We do not offer exchanges for food products.

A correctly delivered product cannot be exchanged for another product, flavour, size, quantity or item.

A replacement provided for a verified damaged, leaking, tampered, expired, missing or incorrectly delivered product will be treated as a corrective resolution and not as a product exchange.

5. NO REFUNDS

Refunds are not provided for successfully delivered food products.

No refund will be issued because:

  • The customer changed their mind;

  • The customer ordered the wrong item or quantity;

  • The customer did not like the product;

  • The product did not meet the customer’s personal taste preferences;

  • The customer refused delivery without a verified valid reason;

  • The customer was unavailable to receive the delivery;

  • The delivery address or contact details provided were incorrect;

  • A discount became available after the order was placed;

  • The customer found the product at a lower price elsewhere;

  • The product was improperly handled or stored after delivery; or

  • The product was not consumed before its best-before or expiry date.

Refunds will only be considered where:

  • Vibent Delights cancels a prepaid order;

  • Payment was collected more than once for the same transaction;

  • Payment was collected but no valid order was created;

  • A replacement for a verified eligible issue cannot reasonably be supplied; or

  • A refund is required under applicable law.

6. ELIGIBLE REPLACEMENT ISSUES

A replacement request may be considered only where:

  • An incorrect product was delivered;

  • A paid product is missing from the delivered package;

  • The product container was delivered broken, cracked or leaking;

  • The product seal was visibly broken or tampered with at delivery;

  • The product was expired at the time of delivery;

  • The product was materially damaged during transit; or

  • The product is materially defective or unsafe for consumption.

A replacement is subject to verification and product availability.

Submitting a complaint, photograph or video does not automatically guarantee approval.

7. MANDATORY 24-HOUR REPORTING PERIOD

Any eligible product issue must be reported within 24 hours of the recorded delivery time.

The complaint must be sent to:

Email: info@vibentdelights.com
Customer-Care Number: +91 94602 60648

Requests submitted after 24 hours may be rejected, except where:

  • The issue could not reasonably have been discovered within that period; or

  • A remedy is required under applicable law.

The customer must not consume or dispose of the affected product after identifying or reporting an issue.

8. MANDATORY OPENING VIDEO AND PHOTOGRAPHIC EVIDENCE

A continuous and unedited parcel-opening video is mandatory for replacement claims involving:

  • Damaged products;

  • Broken or leaking containers;

  • Tampered packaging;

  • Missing products;

  • Incorrect products; or

  • Visible packaging defects.

The video must:

  • Begin before the outer courier package is opened;

  • Clearly show the unopened parcel from all sides;

  • Clearly show the shipping label and order details;

  • Show the complete opening of the outer parcel;

  • Show the products immediately after opening;

  • Clearly show the condition and seal of each affected product; and

  • Be continuous, unedited and recorded without cuts.

Clear photographs must also be provided showing:

  • The unopened outer parcel;

  • The shipping label;

  • Any visible damage to the outer package;

  • The affected product;

  • The product seal;

  • The product label;

  • The batch number;

  • The manufacturing or packing date; and

  • The best-before or expiry date.

Where damage, leakage or tampering is visible before the product seal is opened, the customer must not break or remove the product seal.

Claims may be rejected where the product seal was broken despite visible damage, leakage or tampering being apparent before opening.

For an issue that could only reasonably become apparent after opening the product, the customer must provide the continuous opening video, photographs and immediate evidence of the issue.

The absence of evidence may result in rejection of the claim, subject to any rights or remedies that cannot legally be excluded.

9. INFORMATION REQUIRED FOR A CLAIM

A replacement request must include:

  • Customer’s full name;

  • Order number;

  • Registered email address or telephone number;

  • Name and quantity of the affected product;

  • Clear description of the issue;

  • Continuous and unedited opening video;

  • Required photographs;

  • Batch number;

  • Manufacturing or packing date;

  • Best-before or expiry date; and

  • Any other information reasonably required to investigate the claim.

Incomplete claims may not be processed until the required information is provided.

10. RETENTION OF PRODUCT AND PACKAGING

The customer must retain:

  • The affected product;

  • The original product container;

  • Product labels;

  • Product seals;

  • Inner packaging;

  • Outer courier packaging;

  • Shipping label; and

  • Invoice or proof of purchase.

These items must be retained until the claim has been reviewed and resolved.

Do not discard, consume, transfer or alter the affected product unless instructed to do so by Vibent Delights or where retaining it would create an immediate safety risk.

We may ask the customer to return or make the affected product available for inspection before approving a replacement.

11. CLAIM VERIFICATION

Vibent Delights may verify a claim by:

  • Reviewing photographs and videos;

  • Checking order and payment records;

  • Reviewing warehouse packing records;

  • Verifying the dispatched parcel weight;

  • Checking courier records;

  • Reviewing available warehouse footage;

  • Verifying batch and manufacturing details;

  • Requesting additional evidence;

  • Arranging collection or inspection of the product; or

  • Consulting the manufacturer, supplier, courier partner or another relevant party.

A claim may be rejected where:

  • It was reported after the applicable period;

  • The mandatory opening video was not provided;

  • The video is edited, incomplete or unclear;

  • The video begins after the parcel was opened;

  • The shipping label or order details are not visible;

  • The product seal was broken despite visible external damage;

  • Required photographs were not provided;

  • The product or packaging was discarded;

  • The product has been consumed or substantially used;

  • The evidence does not correspond with the order;

  • The damage occurred after delivery;

  • The product was stored or handled improperly;

  • The claim contains false, altered or misleading information; or

  • There is reasonable evidence of fraud or misuse.

Nothing in this section excludes a remedy that must be provided under applicable law.

12. REPLACEMENT RESOLUTION

Where a claim is verified and approved, Vibent Delights may replace the affected product with the same product.

Replacement is subject to:

  • Availability of the product;

  • Successful verification of the claim;

  • Compliance with this Policy; and

  • The customer providing the required evidence.

Where the same product is unavailable, Vibent Delights may:

  • Offer an equivalent product with the customer’s consent;

  • Provide store credit with the customer’s consent;

  • Wait until the same product becomes available; or

  • Provide another remedy required under applicable law.

A replacement request does not entitle the customer to return or seek a remedy for unaffected products in the same order.

13. PARTIAL ORDER ISSUES

Where only one or some products in an order are affected, the approved resolution will apply only to those affected products.

Correctly delivered and unaffected products will remain ineligible for return, exchange or refund.

Delivery charges, packaging charges, cash-on-delivery fees and other service charges will not ordinarily be refundable where the remainder of the order was delivered correctly, except where required by law.

14. INCORRECT PRODUCTS

Where an incorrect product is delivered:

  • Do not open or break the product seal;

  • Do not consume or use the product;

  • Record the issue in the continuous opening video;

  • Photograph the product and its label; and

  • Contact us within 24 hours of delivery.

After verification, Vibent Delights may arrange collection of the incorrect product and dispatch the correct product.

A replacement may be refused if the incorrectly delivered product has been opened, used, damaged or consumed, unless the error could not reasonably have been identified before opening.

15. MISSING PRODUCTS

A missing-product claim must be reported within 24 hours of delivery and must be supported by a continuous and unedited opening video.

We may verify the claim using:

  • Parcel weight records;

  • Packing records;

  • Warehouse footage, where available;

  • Courier records;

  • Shipping-label information; and

  • The evidence provided by the customer.

Where the claim is verified, the missing product may be dispatched separately.

16. DAMAGED, LEAKING OR TAMPERED PRODUCTS

Do not open or consume a product where:

  • The product seal is broken;

  • The container is leaking;

  • The container is cracked, swollen or broken;

  • The product appears contaminated;

  • There are visible signs of tampering; or

  • The product appears unsafe for consumption.

Photograph and record the condition before breaking the product seal and contact us within 24 hours.

The product must be stored safely and separately until further instructions are provided.

17. EXPIRED OR UNSAFE PRODUCTS

Do not consume a product that:

  • Was expired when delivered;

  • Has a broken or compromised seal;

  • Shows signs of contamination;

  • Appears materially spoiled;

  • Has an unusual appearance or odour indicating possible spoilage; or

  • Is otherwise reasonably suspected to be unsafe.

Contact Vibent Delights immediately and provide the evidence required under this Policy.

Vibent Delights may provide a replacement, initiate an investigation or take any additional action required under applicable food-safety laws.

18. TASTE AND NATURAL VARIATIONS

Taste, sweetness, spice level, aroma, texture, consistency and appearance are subjective and may vary according to individual preference.

Food products containing natural ingredients may also reasonably vary between batches in:

  • Colour;

  • Shape;

  • Size;

  • Texture;

  • Thickness;

  • Aroma;

  • Sweetness;

  • Flavour intensity; and

  • General appearance.

Reasonable natural variation does not constitute a defect and will not qualify for return, exchange, replacement or refund.

This does not apply where the product is unsafe, contaminated, materially defective, mislabelled or otherwise non-compliant with applicable law.

19. STORAGE AND HANDLING

Customers must follow all storage, handling and consumption instructions displayed on the product packaging.

Vibent Delights will not be responsible for product deterioration resulting from:

  • Improper storage;

  • Exposure to excessive heat, moisture, air or sunlight;

  • Failure to refrigerate where refrigeration is required;

  • Refrigeration where it is not recommended;

  • Failure to close or seal the container correctly;

  • Use of wet or contaminated utensils;

  • Contamination after opening;

  • Failure to follow packaging instructions; or

  • Consumption after the applicable best-before or expiry date.

20. FAILED OR REFUSED DELIVERY

Where delivery fails because:

  • The address provided was incorrect or incomplete;

  • The recipient was unavailable;

  • The recipient could not be contacted;

  • The customer refused the parcel without a verified valid reason;

  • Access to the delivery location was unavailable; or

  • Delivery attempts failed due to circumstances attributable to the customer,

the order will not be eligible for cancellation or refund.

Where the parcel is returned to Vibent Delights, the customer may request re-dispatch.

Re-dispatch will be subject to:

  • The parcel being received back in acceptable condition;

  • The product remaining suitable for re-dispatch;

  • Serviceability of the corrected delivery address;

  • Payment of the applicable re-dispatch charges; and

  • Payment of any return-to-origin or additional courier charges requested by Vibent Delights.

The order will be re-dispatched only after the required charges have been paid.

Re-dispatch may not be available where the product is no longer suitable for sale or delivery due to elapsed shelf life, storage conditions, package condition or food-safety concerns.

21. DELIVERY DELAYS

Estimated delivery dates are indicative and may be affected by courier delays, public holidays, weather, transport disruptions, government restrictions, remote locations or circumstances beyond our reasonable control.

A reasonable delivery delay will not ordinarily make an order eligible for cancellation or refund.

Where an order is confirmed as lost in transit, Vibent Delights may send a replacement or provide another appropriate resolution.

22. REFUND PROCESSING

Where a refund is exceptionally approved, it will ordinarily be initiated to the original payment method.

The time required for the amount to appear in the customer’s account will depend on the applicable bank, card issuer, UPI provider or payment gateway.

For an approved cash-on-delivery refund, the customer may be required to provide accurate bank-account or UPI details.

Vibent Delights will not be responsible for delays caused solely by the customer’s bank or payment-service provider.

23. PROMOTIONAL AND COMPLIMENTARY PRODUCTS

Products supplied free of charge as samples, gifts or promotional items are not eligible for cash refunds.

A complimentary product may be replaced only where:

  • It was delivered materially damaged;

  • The wrong complimentary product was delivered; and

  • The claim satisfies the evidence and reporting requirements of this Policy.

Any approved remedy for a discounted bundle or promotional package will be calculated according to the amount actually paid for the affected product.

24. FRAUDULENT OR ABUSIVE CLAIMS

Vibent Delights reserves the right to reject claims that appear fraudulent, manipulated, repetitive, abusive or unsupported by credible evidence.

We may suspend or restrict a customer account where there is reasonable evidence of:

  • False claims;

  • Deliberate product damage;

  • Edited or manipulated evidence;

  • Misrepresentation of delivery status;

  • Repeated abuse of the replacement process;

  • Unauthorised payment disputes; or

  • Other fraudulent conduct.

We may take appropriate legal or operational action where fraudulent activity is identified.

25. CUSTOMER SUPPORT AND GRIEVANCE REDRESSAL

For order-related enquiries, product complaints and eligible replacement requests, contact:

Vibent Delights
Legal Business Name: Nikhil & Company
Email: info@vibentdelights.com
Customer-Care Number: +91 94602 60648
Address: 28, Maharaja Colony Road, Parasram Nagar, Dahar Ka Balaji, Sikar Road, Jaipur, Rajasthan – 302039

Grievance Officer: Nikhil Saraf
Designation: Grievance Officer
Email: info@vibentdelights.com
Telephone: +91 94602 60648
Address: 28, Maharaja Colony Road, Parasram Nagar, Dahar Ka Balaji, Sikar Road, Jaipur, Rajasthan – 302039

When contacting us, provide your full name, order number, registered contact details, description of the issue and all evidence required under this Policy.

26. CHANGES TO THIS POLICY

Vibent Delights may revise this Policy to reflect changes in its products, operations, fulfilment procedures or applicable legal requirements.

The revised Policy will become effective when published on the website with an updated “Last Updated” date.

The version applicable to an order will ordinarily be the version displayed when the order was placed, unless a subsequent change is required by law.

27. GOVERNING LAW AND JURISDICTION

This Policy is governed by the laws of India.

Subject to applicable consumer-protection laws and the jurisdiction of competent consumer commissions or statutory authorities, courts located in Jaipur, Rajasthan will have jurisdiction over disputes relating to this Policy.

Nothing in this Policy restricts a consumer from approaching a competent consumer commission, court or statutory authority where permitted under applicable law.